Just an amazing experience from start to finish. This normally lengthy process was made much easier by the team I worked with. Particularly Charlie, Brandon, and Amanda. Just wonderful customer service throughout.
The whole VU team was great to work with and made the process both fast and easy. Probably the smoothest home buying experience I’ve had.
the va inspector didn't check house very well have faucets in bathroom that don't work appliances that don't work countertop broken .All this should have been don and checked in inspection .The last house i bought the inspector checked water temp heater /ac all appliances everything .
Response from Veterans United
Hey David,
I’m really sorry to hear about the issues you’ve run into with your home after closing. That’s understandably frustrating, especially when you expected those items to be checked before purchase.
The VA appraisal looks only at the property’s overall market value and basic livability—it’s not the same as a full home inspection. A separate inspection is the best way to identify things like broken appliances or countertop damage before closing. I know that doesn’t change what you’re dealing with now, but I want you to know how much I understand your disappointment.
If you’d like, I can have my team take a closer look at your file and talk through what happened during the process. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Thank you, Veterans United! Y’all were always so sweet and easy to work with.
You must commend Sam Miller, he was the only representative that responded to my text and phone messages
Response from Veterans United
Hey William,
I’m so glad to hear that Sam Miller took the time to respond to your messages and make sure you were taken care of. He truly represents the level of service and commitment we aim for at Veterans United. I’ll be sure to pass along your kind words to Sam and the team — I know it’ll mean a lot to them.
If there’s ever anything more we can do for you, don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Jake Ferguson is simply the best! He worked tirelessly to help us with this purchase. Despite all the inconveniences caused by the seller's agent and the seller.
We trust Jake and Nicole with our eyes closed!
1000% recommended!
Your team at VU has always been great to me. Thank you for the lower rate and the house.
Allison and Aaron were amazing and very driven to help us get our home. They went above and beyond our expectations in communicating with us and letting us know where we were at in the process and what we needed to do next. We never felt alone or confused, they were there tohelp us every step of the way. Allison and Aaron did whatever they could to make our dreams come true and we will appreciate them along with Veterans United forever.
The best and they treat you like family.
Ready to see for yourself?
Experience first-hand why 352,897 homeowners give us a perfect score!
Everything was easy to navigate, the team stayed on top of things, the whole way through.
I was a first time homeowner, so I had a lot of anxieties going into this life changing event! Todd and his Team calmed my anxieties very early on in the process. All of the Team members were professional, friendly, and very responsive to all my questions.
Was there through the whole process which was so easy
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Everything was seamless and Tim and his staff are so helpful and amazing !
the entire buying and Loan Team were outstanding! I would rate them a strong 10.
I gave it a 9 only because our experien e with one on our sellinbg team. however, other than issues with that one, the rest of the team also deserves a strong 10.
Have some questions about this month pymt.
