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Augusta, Georgia Reviews

Unedited and unfiltered reviews from Veterans and military families

615

Total Customer Reviews

99.3%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 615 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

We want to thank Veterans United, our loan officer Jennifer Stewart and our coordinator Dana Derrick for all the work they put in to help us with our home loan. I would highly recommend Veterans United in the future. Thanks so much.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
2.5 out of 5 Stars

Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship

Response from Veterans United

Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.

I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.

My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.

5 out of 5 Stars
Would Recommend
Photo submission from Christian B.

Jennifer is the most kind and flexible person I have ever had the pleasure to work with. She handled every issue that came up during the home buying process with poise and candor. This company was professional, timely, and considerate.

5 out of 5 Stars
Would Recommend

Veterans United has an amazing team. Everything was flawless and fast. Best service I’ve had in a long time.

5 out of 5 Stars
Would Recommend

All of the staff here were professional, personable, and diligent. Great job everyone!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Miss. Dana I cannot leave you out. I was panicking and you had me at ease at the last moment with the closing. This group I worked with I can honestly say I was blessed with working with. You all are the very best at what you do and I thank you from the bottom of my heart.

5 out of 5 Stars
Would Recommend

You were incredibly personal, kind, and people-oriented. You made the process so much easier than I thought it would be.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Jennifer is AMAZING! If any friends or family are interested in purchasing a home I would definitely recommend Jennifer. She is always on top of everything and any issues will be handled immediately. Dana is also a powerhouse! I was worried about something and emailed her at 9pm thinking she would reply the next day. She responded immediately! They both make sure you do not go to bed with any worries. I wish their was a commercial so that I could sing their praises...

5 out of 5 Stars
Would Recommend

I recently had the pleasure of working with Veterans United for my VA home loan, and I couldn’t be more satisfied with the experience. As a veteran, I was looking for a company that understood my unique needs, and Veterans United exceeded my expectations.The loan officer, Tina Wiggins and her team were exceptional. They guided me through every step of the process, ensuring I understood all my options and helping me secure the best possible terms. Their expertise in VA loans was evident, and they made the entire process smooth and stress-free.The entire process was smooth and efficient, with clear communication and timely updates. I felt confident and well-informed throughout, thanks to the dedicated team at Veterans United.I highly recommend Veterans United to any veteran in need of a mortgage. Their dedication to serving veterans and their families sets them apart, and their customer-focused approach makes them a standout choice in the industry.Thank you, for making my home-buying experience a positive one!Best regards,Brandise Ramos

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey M.

Veterans United is very positive and helpful. They will help you through the whole process. The people are very friendly as well. Thank you Tina for your help in purchasing our first new home.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is the second time we have used Veterans United. I don't think I would ever use another company again. Everything is easy, goes smoothly, and they work hard and fast to get you on your new home.

5 out of 5 Stars
Would Recommend

From start to finish, this was a fantastic experience! It was our first time buying a home and/or getting a mortgage, and Jennifer made the process so easy. She was more than willing to take the time to walk through each step with us whenever we had questions, and provided prompt and insightful comments that made us feel better about everything. I am truly appreciative of all the effort and time that was spent working with us, and would definitely recommend to others!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United is the best loan service provider in the business. They go out of their way with energetic and responsive customer service. This is why I chose them for my second home purchase and will do so in the future should life bring me somewhere else.

5 out of 5 Stars
Would Recommend

The team from Veterans United went above and beyond to help us! I would highly recommend them. From beginning to end it was a easy and always helpful team that guided me.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Great experience with veterans united, no complaints.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Larry S.

My experience was an outstanding one. My loan officer Tina Wiggins was very professional, friendly, and helpful throughout the entire process. I wouldn't hesitate to recommend Veterans United to my friends and family.

5 out of 5 Stars
Would Recommend

The entire loan team was very pleasant to deal with, and I would highly recommend them to anyone in the market for a home. This was my fourth home, and the team made this without question the easiest home buying evolution I have ever been through.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Working with Jennifer and her team at Veterans United these past few months has been great. Jennifer goes above and beyond, with every question and concern, no matter the time after hours and while away. She ALWAYS response to every text. Jennifer, Dana, and Chris, thank you for making this time less stressful. Most of all, thank you for having everything in place for the closing and shortening the time to less than an hour. You guys rock.

5 out of 5 Stars
Would Recommend

The process with Veterans United was amazing!! I even changed my last name in the middle of the our process and they had everything updated and perfect within minutes!! I love working with Jennifer, Dana, and Emily!! Best team to work with and so friendly!!

More Reviews

See all 615 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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