Brain and his team made my first home buying experience stress free. Brain took the time explaining everything to me and DID NOT treat me like a nuisance. Natalie was also amazing and handled all the ground work for my house.. 10 out of 10
If I could do another loan I would choose veterans United again and will love to have the same team! We had the best team and now we have our dream home!!!!
Communication was excellent! They were always available for any issues!
We are finding more and more wrong with the house.I got fucked in this, and I wish I never did this.
Prior to the time of planning to purchase a home, I had not heard of Veterans United and now I'm extremely happy that I clicked on the Facebook advertisement and completed the pop-up questionnaire that led Veterans United to me..
Veterans United came through for me and I and forever thankful.
I am sorry I have to say this, but this second time around started out great tell the end.
I feel that Jon was pre-occupied in his work in and out of the office.
Getting final numbers was a tragedy and more work is needed to have final numbers and response to the client.
Response from Veterans United
Hi Devon,
I’m really sorry to hear that this second experience didn’t end the way you hoped. When things start out strong, it’s disappointing to feel the communication slip or to be left waiting on final numbers. That part of the process can be stressful, and you deserved clearer updates as everything came together.
I’d really like for my advocates to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for taking the time to share this with me. I’m here if you’d like to talk more about your experience.
Great group of professionals have done and OUTSTANDING job with me. I will gladly recommend them to other veterans.
My experience from beginning to end was made simpler and better because of my loan team. My team was great they explained and walked me through each step and kept me encouraged.
My team was AMAZING in going the extra mile. Chris constantly kept me in the loop and was willing to answer any questions. I would recommend them to anyone requiring a home loan
Wonderful! Best mortgage place ever!
