Jay and his team were amazing from start to finish.
Great team. Quick responses with honest feedback in the best interest of the client. Appreciate their support through the purchasing process
not a big deal . easy with them
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
Fast ,easy and they were on top of everything....Great people and they know there job.....thank you John and your team...
Great friendly staff! Super courteous and knowledgeable. Great experience! This is my first home purchase and they're excellent!!!!
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It was great to work with u.
I want everyone to know that Veterans United were extremely helpful when I purchased my house. They made everything so easy and were right there to make sure nothing was forgotten. Veterans United went out of their way to make sure that every document needed by the underwriter was thoroughly explained which made it easy to obtain and provide. With the Veterans United personnel we were able to complete the house purchase process from offer to closing in two weeks. Amazing!
Very informative, do their best to answer any questions.
Are your kidding asking me a question like thst? I would recommend ypu to anyone
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
First, Madison does Not return phone calls. This is very frustrating. I sent in a letter from the mortgage company on my previous home that had in bold black letters, PAID IN FULL. The day before closing, I was asked to DocuSign a statement saying that my current house was paid in full. The closing statement wasn't sent to me until the day before the closing and then we had to wait another 3 days to close. I specifically stated that I had to close on or before October 1, 2025. Your employees and their lack of attention to detail kept this from happening. Also, on September 23, 2025, I sent photos of the water heater line being encased in conduit and the drain line draining to the outside of the house. I was asked about when the repair was going to be done the day before the theoretical closing.I do not appreciate having to resend documents because your employees are negligent in their jobs. I have previously bought and sold 9 houses and 3 pieces of property. I have never received such poor service from a mortgage company.At this point, I would never recommend your company to an enemy, and certainly not to a friend. This is the worst mortgage experience that I have ever had.
Response from Veterans United
Hey Annette,
I’m really sorry to hear about the challenges you faced during your loan process. The stress and frustration you described around communication, document handling, and closing delays aren’t what we want for anyone working with us. You should always feel informed and supported, especially as closing approaches.
Sometimes additional verification is needed right before closing to confirm details or meet loan requirements, but that shouldn’t come at the cost of clear and timely communication. I’m sorry that didn’t happen here.
I’d like my team to take a look more closely into your experience and make sure your feedback is shared with the right teams. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com when you have a moment. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
For home buyers using the VA home loan, I think VU is a great choice; they understand the process very well and walked us through it. The online portal/to-do lists were also straightforward and easy to use. The only hiccups we had related to the underwriting process; the underwriters seemed to struggle with keeping straight who was the primary and who was the coborrower, who was the veteran and who was active duty, etc.
This is our pu4chase through VU. Thank you all for making the process smooth both times.
Terrie & Steve
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
Cannot express enough gratitude towards Veterans United. The whole team is excellent and guided me through the whole process. My deepest thanks for all your support and efforts!
Nick, Eric, and their team of professionals were outstanding. They went the extra mile and I am truly grateful. Thank you again. Shalom. Arthur
