Veterans United rocks! From start to finish, my team of rock stars were very helpful and informative. They not only gave me personal attention, they made sure I was in the loop about every aspect of the loan process!
I would not ever recommend them to anyone. After all the digging into me and my wife's finances, they kept changing the number to help the seller. The people they got to, so-called help use were a joke. They kept changing the closing date because they were trying to find a way to make more money off us. A lot of the stuff they were asking us was the same stuff we had already given them. A lot of stuff was so last-minute to help them take advantage of us being first-time buyers. They should not be using the name Veteran United, they are just taking advantage of us because they know the money is guaranteed from the VA. So please beware and find other people who know about the process to help you. And whatever you do not trust their word about anything, get a second opinion. You also need to keep a close eye on thier documents and the numbers becaused they will keep changing them tto make your loan go higher and here if they see they can squeeze more out of you so be very very carefull.
Response from Veterans United
Hey Alexander,
I’m really sorry for how this felt. I hear how upsetting it was to see numbers change, to be asked for the same documents again, and to have closing dates move. I can understand why you’d feel taken advantage of, especially as first-time buyers. That’s not the experience you should have had, and I’m sorry it left you feeling this way.
We want every borrower to feel informed, respected, and in control. When figures or timelines shift, we should explain clearly what changed and why, and we should do that early. Your feedback helps us see where we fell short on communication and expectations. If you’re open to it, my Client Advocate team can review your disclosures, timelines, and any last-minute document requests with you to bring clarity and address your concerns. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
There help me with everything from credit reports and closing costs.
My Veteran's United Team went above & beyond for myself & my wife. Thank you Veterans United! We love our new home.
They were true, honest attentive to every detail to make buying a home as smooth as could be.
Ready to see for yourself?
Experience first-hand why 352,914 homeowners give us a perfect score!
As a first time home buyer many things can be confusing but Veterans United was there with every step of the way guiding our family through the process. Their platform made it easy to submit documents with a to do checklist so nothing would get missed!
Jeff made a commitment about how positive I was whenever we talked. I'll send him and email, about my testimony, to explain were that positivity comes from. I hope it gets shared with the rest of the team. Thank you all again. You're a great bunch to work with!
Easy process, my loan officer made everything smooth. Glad I went with VU for my first home purchase.
Ready to see for yourself?
Experience first-hand why 352,914 homeowners give us a perfect score!
Flexible for my needs.
Thank you VU! Proud to have served ! You made this experience a breeze! Special thanks to Ryan for answering every call and message! If you use a va loan make sure to at least have 3k in the bank and prior collections paid off before using just to keep from running into issues like we did.
Scott and Melissa went above and beyond. They made the process of buying our first home so easy and so smooth. Definitely will recommend them to any of my friends and family.
The whole process efficient and everyone that was involved was very helpful!
Home buying can be an exciting but stressful time. In our case, we were selling our current home which made it even a bit more of a challenge. But, Tyler and the team at Veterans United really made it as smooth and hassle free as possible. The home buying platform is easy to use and makes document sharing seamless. Would absolutely recommend!
