This is the eighth house that I have purchased and has been the best customer service. I would highly recommend Veterans United Home Loans to my friends and family. If I ever purchase another home; I would definitely use Veterans United Home Loans.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I could not be happier with the assistance and attention I received from Maggie and Becky. They were wonderful to work with. They always kept me in the loop and worked with me on the changes I wanted to make. Working electronically made it very easy. I really appreciate and would highly recommend Veterans United Home Loans.
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Highly recommend. Very easy to work with and always kept me updated thru the whole mortgage process.
I was initially going with another lender, but after speaking to Nick and doing some comparisons VU won me over, glad i made the decision to go with you guys and highly recommend to other buyers.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
I cannot thank Ta'Tiana and the entire Veterans United team enough. They provided exceptional service and made my less than linear process as smooth as possible !
Many of the documents required were dictated for upload piece-meal. For example, a couple of weeks into the process a water test was required because we had a well. The well test held up the process because it had to be done 3x before the process was approved. Had they told me upfront the process could have gone faster and smoother. Also, once a set of required documents was uploaded then more were requested. This happened on several occasions. Had they they required ALL the documents it would have made the process much smoother.
Amazing people to work with. Our original purchase and our refi were so easy for us. No issues at all. Communication is perfect.
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My team did great! They helped me every step of the way and were fast to get back to me and keep me updated. Would highly recommend!
Very smooth process .
I would totally recommend Veterans United they have stayed on top of my loan process and have went above and beyond staying in communication with the process. They also have a solution for everything for moving.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Shawnee and her team was excellent!! They kept me updated on the progress of the loan. The to do list was great tool to make sure you were informed what was needed first the loan.
i have nothing but good things to say about my whole vu team they made the home buying process so easy, it was my absolute pleasure to work them all. special thanks to Kerry, Bradley, Derrick, Lauren, Josh, and 2 please forgive me if i left any one out you are all awesome.
best regards G.E.Satchell veteran u.s.army
