Working with Chase and his entire team at Veterans United has been nothing short of outstanding. If I could give them 100 out of 10, I absolutely would.From day one, Chase treated us with professionalism, patience, and genuine care. Buying a home can be stressful—especially using a VA loan—but his team made the entire process feel smooth, organized, and fully supported every step of the way. Communication was exceptional. Every question we had was answered quickly and clearly, and we always felt informed and confident about what came next.What truly sets Chase and his team apart is how much they advocate for veterans and their families. They didn’t just process a loan—they guided us, educated us, and made sure we were in the best possible position throughout the entire journey. Their attention to detail, responsiveness, and dedication made what could have been overwhelming feel exciting instead.We are incredibly grateful for the experience and would recommend Chase and Veterans United to any veteran or family looking to purchase a home. Simply put: this is how homebuying should be done.Thank you again for going above and beyond for our family.
amazing!
Working with ms.holly and her underwriter was a real pleasure Ms.holly was great
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
Shawnee, Dene’ and the rest of our team were fantastic to work with. They communicated great and were super friendly and helpful. We truly enjoyed working with them.
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The team at Veterans United made the home buying process simple and understandable. Highly recommend!!
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
I'll respond in a formal letter when I get caught up, have to hurry since the closure date slipped so far and so often!
Response from Veterans United
Hi Michael,
I’m really sorry your closing date was pushed back so far and so often. I know how stressful that can be, especially when you’re trying to plan around such an important milestone.
I’d like the chance to learn more about what happened. When you’re able, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Heidi and the team where amazing 👏
Phenomenal support through the process. Great communication and honest, friendly feedback on the process and next steps.
Veterans United hit all my expectations and more. Everyone was extremely friendly, quick to respond and broke down any area I had questions on. I don’t regret my decision to work with VU at all.
Ashlyn and Kimmey were very helpful and I appreciated the updates and direction they provided. The closing was exactly on schedule. All who assisted did an excellent job in my opinion. Highly recommended!
I loved my loan team. They worked together flawlessly to make sure I got the home I wanted without any hiccups.
This is me in front of Grace's Haven, my new dream home!
I started seriously looking for a new home on a Thursday in late January 2026. It dawned on me that to help determine my affordability, I should get "pre-qualified". During a session of looking at what houses were available in my area I found a house that looked like a good fit for me. At the bottom of the listing was a link to get pre-qualified. The link had a Veterans connection so I pursued this offer by clicking the link. I was "immediately" called by Veterans United Home Realty's Christian Baker. Wow...things started moving with pre-qualifying that determined my affordability that narrowed down my home choices. Right away I had a pre-qualified dollar amount and a source for a professionally formated "offer" letter to provide to sellers. Everything about the service Veterans United provided me was thorough, and easily completed in a todo style communication between me and underwriter for my home loan. I set up my account with Veterans United where we collected all of the documents needed for the underwriting process. When an uploaded document in my to-do list was reviewed, it shows that task completed. The clarity kept things rolling along and 29 days later I closed on my new home.
Everyone is so nice and worked quickly to get to closing on time. Would recommend them to everyone.
The whole loan team, especially my loan officer Tyson Smith, was extremely responsive, transparent, and helpful throughout the home buying process. They were also able to get us to close in time (in under a month).
