Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
The only scam I experienced was from Safe Haven. I am really sorry I agreed to do business with them.
I love working with Randy and Austin they were both amazing at making things happen especially in the time frame that I was hoping.
I WAS VERY IMPRESSED WITH THE MYVETERANSUNITED WEBSITE WHICH MADE COMMUNICATION EXTREMELY EASY.
I would recommend the title company and real estate agents but never my loan officer!
Response from Veterans United
Hey Michael,
I’m glad to hear you had a good experience with your title company and real estate team, but I’m truly sorry to hear you felt let down by your loan experience. That’s not the level of care or respect we want any of our borrowers to feel, and I appreciate you taking the time to share your feedback.
I’d really like us to review what happened and see how we can learn from your experience. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Step by step every part of this process with VU was absolutely painless and smooth
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
While deployed, Rich Pauls contacted me and basically we hit it off and then when I got home he was able to let me know what my wife and me needed to send him as well as Tiffany Herrmann. I will definitely be sending fellow soldiers towards veterans united as long as family members.
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After being told no on VA loans thru other banks, Veterans United said let us try and they delivered. On top of helping us buy a house with 50% less down payment, they also cut our auto insurance in half.
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Excellent service.
your team was fantastic. Good people these days are very hard to find. Thank you from the bottom of my heart.
