Easiest home buying experience ever! Veteran’s United was so easy to work with! They made the home buying process easy and enjoyable!
Amazing. Always there to answer my questions and reassure me the process was safe.
Clay rose was perfect, kind and God sent for me I thank him from my soul.
The communication is terrible. My self, my agent, and the closer all had issues trying to get ahold of anyone.
Response from Veterans United
Hi Brent,
I’m really sorry to hear how difficult it was to get in touch with someone during your loan process. Clear, timely communication is so important, especially when you, your agent, and your closer are all working toward the same goal. It’s frustrating when that connection breaks down, and I understand why that would leave a negative impression.
My goal is for every borrower and partner to feel supported and informed from start to finish. What you described is not the experience I want anyone to have, and I’d appreciate the opportunity to look into what happened and see where we may have missed the mark.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we’ll typically follow up the next business day. I’d truly value the chance to connect and learn more.
Sincerely,
Claire S., Client Relations Manager
Rob, Selina, Michael and everyone else was amazing!! They worked hard to get us a quick and expedited closing and were friendly and kind!
Kevin was really outstanding to work with. Pleasant, knowledgeable, prompt and thorough. We’d definitely use him again and recommend him. Great lender!
One of the best things I have done in my life is to have veterans united help me buy a house
We had a great experience and great resourceful people helping us the entire time. Shane did an outstanding job, keeping us informed at every step in the process.
I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.
Wonderful to work with!
Our home buying experience with Veterans United was a very positive one.
Yes I would reprimand Hailey team work very well to help you move to your new home
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Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
