Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
It was really simple, just have all your information ready and it’s a snap.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
Made the home buying process a lot easier and closing a lot quicker
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Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
Phenomenal service phenomenal team!!!
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
Both Cal, Megan, Ellen, and the rest of the Veterans United team were exceptional! So amazing and rewarding working with all of them. Very professional, friendly, helpful, fast and effective replies and communications. Very well prepared and professionally setup process for purchasing a home! 1000 (One Thousand!) Score of it went up higher!Thank you all very much, and wishing you all continued success!Sincerely,Jesimiel Millar
It was extremely amazing, gratifying, and I’m deeply humbled to have work with Justin and Jenny. They made everything as smooth as possible, and if there were hurdles, I needed to jump. They definitely assisted me over those hurdles.
You have always done a great job!
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Mr Drew T was an absolute delight to work with from the start! Professional, timely and just a joy to talk to! I can’t say enough thank you enough for making my first home buying experience as seamless as worry free on my end!
Hank and Chris were on it!! Easy clear and quick communication when it’s needed. They really helped me through the entire process.
Great Service and the portal made the process very easy to understand and meet suspense.
Chris’ team in Veterans United made the home buying process as fun as can be. They all communicated very well with my wife and I and set us up for success.
My Team made my home buying process extremely smooth.
Refinance was a seamless process. Good team, good experience. I wish I could get another tee-shirt though 🤣
