This has been best experience we've had. Everyone was so nice and so helpful to get us through the process smoothly.
Wonderful group of people. Zach and Rachael were great.
Smoothest process I’ve ever seen. Great work!
Eventhough this was our first time dealing with Veterans United, they made us feel like we were VETERANS! 😉 The whole team truly made it feel easy and stress free. We're so glad we chose Veterans United and we recommend them without hesitation. Thanks guys !
Fantastic experience! What mattered most to my wife and I was having a team of professionals to help us through the homebuying process. We were impressed for the most part. I felt that the process went as fast as we wanted it to go and at no time did I feel like "the ball had been dropped" as there was always someone on the team to answer questions and/or to hold others accountable.
From first contact to closing was
If you really want to know, feel free to call me and I will tell you why I would never recommend you guys ( lies , misinformation , uncertainty and more lies ) SUCH A SHAME FOR SOMEONE WHO BOASTS HAVING A 5 star average rating
Response from Veterans United
Hello Daniel,
I’m sorry to hear that your experience left you feeling this disappointed. It’s clear there was a breakdown in communication, and I understand how frustrating that can be.
Providing clear, accurate information is important to us, and I regret if at any point you felt uncertain or unsupported. Your feedback matters, and I would appreciate the opportunity to better understand what happened from your perspective.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
I hope we have the chance to connect.
Sincerely,
Claire S., Client Relations Manager
We are so happy in our new home thanks to Veterans United!
Without you and your team I would not have continued this venture. Thanks to you all for supporting this old Vet
Larry and the team kept in constant contact with me. I was always aware of the newest information. They made the hime buying process very smooth and I will definitely come back to Larry if I purchase another home.
Great overall! The process was speedy and they took care of the majority of things. Cleared up any confusion, great rates, amazing team, etc. no complaints whatsoever !
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Experience first-hand why 362,367 homeowners give us a perfect score!
Mrs. Ball and Mrs Thomason well experience in there job, they make sure everything is worth choosing veterans United thank you for your service.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Veterans United has been Phenomenal overall. The Team is Always super engaged and ready to answer any questions. I highly recommend Veterans United. For your Home purchasing experience.
This is my second time using Zach and his team. I would use them again in a heartbeat.
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Experience first-hand why 362,367 homeowners give us a perfect score!
Everyone was great and did their job properly besides the loan coordinator l, he made the process very difficult.
Matt Colgin was an exceptional agent, a 20/10.
Time, Lisa, Amanda, and the entire team assigned to our Loan were absolutely phenomenal. A lot of smaller companies wanted to compete by saying we’d feel “left behind” during the process and that communications would drop, but that was NOT the case with our Loan team. If anything. VU proved to not only bring the most honest and transparent team but also the most competitive rate. Every question we had (and there were many) was answered quickly, clearly, and patiently. Our family could not be happier with the team. Tim is personable and thorough, Lisa is professional with excellent follow up, and Amanda is bubbly and easy to talk to. The app is an excellent interface and made the entire process clean, efficient, and simple! We will recommend VU every time we’re asked!
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
The team was with me every step of the of the way and made everything feel a little less daunting.
My only beef was that the original preapproval stated conventional mortgage. Whenever things changed to fha, it made it difficult. All is good in the end though. Honestly, if I knew in advance it was fha, I would have probably stopped looking at the market altogether and simply concentrated on a rental, so its a blessing in disguise.
Although I didn't require all of the services offered, Veterans United can basically be a one stop shop for purchasing a home. They walked me through the process using a series of tasks to be completed and were easily available to answer any of my questions. Lance and his team are the best!
Sarah and the team went above and beyond to secure and help what I thought would be a house outside my dreams. She made it happen. Her and her team! Outstanding job! I couldn't be more happier.
The team I had helping me with refinancing was truly amazing, helpful and the communication was spot on.
