Andrew and kollin were very experienced with VA process which made the transition easier and seamless.
The whole process was so smooth! We closed in 16 days because of how smooth everything was and how on the ball everyone was. Anytime I texted or called my man Steve was right there to answer. I mean there was no time between me reaching out and Steve answering. No matter how silly or small my questions were answered and my paperwork looked over. I seriously can not recommend veterans united and Steve enough. That was such an enjoyable experience.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Danielle has been so helpful, kind and patient with the whole process in helping me purchase my 1st home from my parents! I highly recommend her and my whole team with Veterans United Home Loans!
I wasn't sure if I will ever close but Toby stay with me, kept it professional you rarely heard of these days. If I ever see a veteran that need a home I would tell them to reach out to veteran United and ask for Toby Clifton he know what he doing.
Justin was just awesome to work with! He had everything done inside of 3 weeks!
In 37 years of brokering real estate, I have never had a loan go so fast! In fact, once we had full approval, the buyers needed a few MORE days to close! Amazing! That was a first!!! :)Thank you, Justin!
Susan Hamilton
Freedom Realty
There were times that communication was not as clear as it should have been been or needed to be to accomplish the task and there was a lack of understanding about availability of this client to resources at times creating frustration and and appearance to others that the client was not responding to the Loan Officer /team which created a negative representation with the realtor/team who is known to the Veteran's family. This was distasteful and irritating.
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Y'all are like a well liked machine. Very communicative.
Miles was great! Great comm and followed me for over a year
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Financing and refinancing was simplified, any questions I had were answered, and veterans united were patient with me in every regard.
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Veterans United has made buying my first AND second home a breeze. Thank you!!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Jerry was a phenomenal loan officer! He made the process so easy and stress free. 10/10 would recommend!
Colin and his team made our first home buying experience as easy and stress-free as possible. They were always very quick to respond to us with any questions we had
I felt my loan officer, Brian Nelson, really listened to my needs.
