Simply put Brett was awesome.
Always willing to answer or find answers to my questions.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
Great company!
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We could not have asked for a smoother process in being a first time home buyer. From the beginning as we searched and read the many reviews, we just knew that's Veterans United would be the best option for us
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
Getting a mortgage is always stressful. It is nice to know that Chase and the team at Veterans United are only a phone call or email away.
Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.
I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
From start to finish i felt very comfortable with the hole process i really felted i was in the best hands with my team thank you kindly
Kyle and team are great
Very responsive, great customer service! Very knowledgeable and willing to help pick what’s right for the buyer! Great people to work with!
