Be more specific with documents needed.
Response from Veterans United
Hey James,
Thanks for your feedback about the document process. I completely understand how important clear communication is when you're gathering everything needed for your loan. At this point, since your loan has already closed, there shouldn’t be any additional documents required.
I really appreciate you taking the time to share your thoughts — feedback like yours helps us make things smoother for future homebuyers. If there’s anything you’d like to talk through or if something still feels unresolved, you can always reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
When I started my home buying process for the time with Haley and her team I knew nothing about the loan process. they guided me through every step . I would highly recommend Veterans United ??? Now I am in my irst home thanks to all the hard work and effort they put in to assist me.Mary McPherson
Overall I'd say that Veterans United has been excellent in serving my needs when it comes to being a homeowner. The entire team that I have worked with for the past two or so years, have been excellent folks that have assisted me with my dream of being a homesteader. The only thing that could use some improvement is the automated call system. I'm the fact that it would be better if the system would connect me with a live Rep more quickly and ask less incessant questions to get to a live Rep. Other than that I do recommend Veterans United to my Veteran family.
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
I appreciated the professionalism, and the care the team took to make this a smooth transition
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It was an amazing experience and I was helped with everything along the process
Working with Ryan and his team made the whole process easier. They teamed me with the perfect real estate agent and walked me through step by step. Thank you, Ryan and Veterans United.
I went into this trying to do more myself. This team had everything ready and researched for me so there was less I needed to focus on. I knew that if I had a question, I would receive an answer quickly as well.
Amazing service!! David and his whole team made the experience of buying our first home even sweeter. We truly couldn’t be happier! 10/10 would suggest Veterans United to anyone, especially David and his team!
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I was helped all the way. They were very kind and helpful. I trust them all the way.
With the help of Veterans United, I purchased my retirement home in New Smyrna Beach, Florida. Time for the Beach Life. A big thank you to everyone involved with my purchase.
They were awesome
