Every member of Veterans United were informative, helped step by step and were there to answer any questions. It felt like they were family!
Veterans home loans have great people there and a great place to work with. Thank you.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m a disabled veteran with minimal income who was stressed finding a home within my budget but Veteran’s United made the process simple and easier. Their team works like a fine engine with everything working correctly and on the same page. I would recommend Veterans United to anyone. I’m grateful for the experience and I absolutely love my new home.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The overall experience was great. The team work wonders and kept me grounded through the process.
I felt comfortable throughout the whole process Haley, always had time for me and very professional. Thank you
Very great and easy to communicate with.
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Very professional! Every person I worked with was wonderful even with all the snags! It was less painful have worked with the incredible group of people.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
As usual, Scott, and his associate Annie, were absolutely amazing during the process. My initial loan was through United and Scott has not changed at all; a consummate professional, knowledgeable, and pleasant to work with. The team’s communication was impressively impeccable and an essential component to my trust and confidence in the process. Outstanding work!
I am a first-time home buyer, so the process was unknown to me. Danny Reyna explained everything about the process in detail. There were no surprises during the process, and the realtor he recommended, Vanessa Morales, was also extremely helpful. Mrs. Morales treated my family and me as if we were her family and ensured we got the best deal possible. Both Mr. Reyna and Mrs. Morales used their knowledge and experience to simplify the process for us and get us into the home we wanted.
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Stephanie and her team have been fantastic and easy to work with. They take care of everything.
Outstanding customer service, would recommend 10 out of 10. Harry and chris are the best
Great experience and a smooth, quick closing. They exceeded my expectations!
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Very quick to respond and very thorough. Easy to work with snd get ahold of
Very efficient and the whole team walked me thru everything. They have somebody on every point in the buying a house. I can only say the buying of my house in another state went so smoothly. Thank you allPatti
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
United Veterans took the guess work out of my refinance. I was also notified by United Veterans that I could get a better interest rate. Without them, I would of never known.
