Very easy to work with and very responsive to my questions.
Had a great experience with our home buying team, they kept us on track and helped us every step of the way! We knew the home buying experience could be daunting but they answered every question and provided us with everything we needed to accomplish our goal. It was a relief to know we had a team to help us every step of the process.
VU made it really easy to for my to understand what I needed to do.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
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Rylee was superb! Communicated, explained, and was very kind and understanding.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Sheldon Turek and Danielle Hays did get me to closing. Thats the only good thing. We closed a week late which cost me almost over 5k in debts. Danielle told me to forward the costs to see if they can help. Forward the receipts and get told it will delay closing even longer.The beginning was Sheldon making promises and talking big game which later seemed didnt hold together until i called a million times to try and get ahold of him. Still seems shaky at best. My loan coordinator changed atleast 3 times. They only coordinate via email which is awful and kept me guessing what i need to do. The app and the to dos sometimes are not clear. If I need to do something I expect the people trying to get my business reaching out to me via phone call to make sure i provide the necessary things to close on time.4th time buying a house and by far this was the hardest. If you need to reach them Goodluck, you're gonna get passed around.Got them to call me like a requested when I made threats to report them to the head of the VA to blacklist their company.Do not recommend va united.
I had Veterans United a few years ago, due to moving, I have to change lenders; however, I have been waiting for the interest to change to move back to Veterans United. That is how much I think about the people who work for this company. I am so glad to be back.
With Veterans United the closing cost were higher. There were no grants offered.I really feel like I got taken advantaged of and ripped off.There were people that were part of the team that were not needed and I never utilized. So they got part of the closing cost.I also plan on posting on social media about how Veterans United took advantage of me.
I'll make sure to share with active Military, Veterans, Freemasonions, the Fraternal Order of Police, and whoever else will listen.
Response from Veterans United
Hi Eric,
I’m really sorry to read how this experience left you feeling taken advantage of. That’s incredibly upsetting, and I understand why higher closing costs, especially without grant options, would feel discouraging and unfair. I also hear your frustration around feeling like there were people involved who didn’t add value or support for you.
I want to be clear that taking advantage of anyone is never our intention, and I’m sorry that’s how this came across. Closing costs and available assistance can vary based on a number of factors, and we should always do a better job explaining what applies and why, so nothing feels unexpected or unnecessary.
Your feedback matters, and I’d truly like the chance to understand what happened and help address your concerns directly. Our Client Advocate team is here to listen and review this with you. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
This is my second deal with VU. There is nothing I would change to make it any smoother I had a mortgage and they notified me when I was eligible and rates were favorable for me to cut my payments by $333!! They called me!!! Can’t wait to do it again. Thank you
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
It was a rough start but ended with a successful accomplishment
