Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
Jennifer Stewart is incredible!!! She has made our home buying experience much less stressful twice now. Would recommend her to anyone!!!
I was well pleased with the professional and knowledge from all of those we had the privilege of working with at Veterans United.
This is our third home purchase and our loan with VU was the smoothest of any of them. Would highly recommend them for your VA loan!
Thank you all, I feel so connected to yall now it kinda crazy.
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We were given a list of businesses and loan officers that our home builder liked to deal with. Veterans United was on the bottom of the list, and two loan officers' names were listed. We knew right then that we had to go to Veterans United for our home loan.
This was the best experience I have ever had with a lender when buying a house. Would. not use anyone else ever again. Thank you for great service. The team of Jennifer, Dana ,and Tere:sa were terrific,. I am keeping Jennifer's number for any future home loan needs. Thank you all so much.
They made a big life process so smooth. I felt comfortable to ask any question and responses were always quick and helpful. And they were just plain NICE. HIGHLY RECOMMEND.
We want to thank Veterans United, our loan officer Jennifer Stewart and our coordinator Dana Derrick for all the work they put in to help us with our home loan. I would highly recommend Veterans United in the future. Thanks so much.
Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
Veterans United has an amazing team. Everything was flawless and fast. Best service I’ve had in a long time.
All of the staff here were professional, personable, and diligent. Great job everyone!
I strongly recommend Jennifer to any service member or veteran. She was incredibly helpful, provided valuable education, and worked tirelessly to secure the best deal for me.
Miss. Dana I cannot leave you out. I was panicking and you had me at ease at the last moment with the closing. This group I worked with I can honestly say I was blessed with working with. You all are the very best at what you do and I thank you from the bottom of my heart.
Every single person we worked with was absolutely fantastic and the epitome of experts and professionals.
You were incredibly personal, kind, and people-oriented. You made the process so much easier than I thought it would be.
