Aaron was very helpful in making this buying process a success.
The VU team did an awesome job and made the process feel easy and comfortable.
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Everyone associated with Veterans United are awesome, and go the extra mile to make your dreams a reality. And the process is simple and pain free. Thank you, Corey Sublett and everyone at Veterans United Home Loans.
Best experience of buying a house I have ever had. This is my 5th time buying and the team were professional and knowledgeable. They were the best and helped every step of the way
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Working with team was great. Any questions I had were answered easily within 24 hours. We we're able to move up our loan pre-approval amount very quickly which was needed to get our current purchased home. The assistance with the setting up of new home electric, gas, getting into contact with any individual member of the team never was complicated and I never felt unwelcomed to reach out. 10/10 experience
Jordan and his team were outstanding. Super responsive, extremely professional, and still approachable with any questions or concerns. The perfect balance of business and personal.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Amazing working these ladies and gentlemen over at Veterans united. Would recommend to everyone i know.
Kept me informed on the journey.
Bob Moss is wonderful agent for VA any question , answered then on the spot, very knowledgeable , me and husband felt welcome , he provided excellent service to us as V A home owner , loved when he say if have questions or don’t understand call me , no matter what questions they are , great person just from his voice on phone , very prompt to respond.
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Evan is awesome!!! I was casually looking for the past few years, and finally closed on a house. Throughout the process, Evan would periodically check in to see how I was doing, but I never felt any pressure from him. Super friendly guy and definitely bonded with him well over the years.
Greg was more than helpful during all hours. He went above and beyond.
Everyone was super helpful and professional. They worked with us and made the process easy for buying a home!
Josh, Tyler and Abby were my team. Josh solid 8/10 sometimes hard to get ahold of but otherwise very knowledgeable and very professional. Tyler and Abby were the main problems -42/10 terrible terrible experience with them. Tyler couldn't find the address and put in no effort to find it. ALL of the research, digging and fact finding had to be done by the customer (me) just so we would close. Abby is a glorified cheerleader. She offered no help, screamed into the phone like it's cheer practice and didn't provide any insightful or meaningful input into the loan process AT ALL. Those 2 made the home buying process so stressful i almost went with another lender. Overall the only reason why we closed early was because I had to be a thorn in Veterans United side otherwise we would have not closed at all. I would recommend a different team or a different lender.
Response from Veterans United
Hey Michael,
Thank you for taking the time to share detailed feedback about your experience. I appreciate you recognizing Josh’s knowledge and professionalism, even while noting areas where communication could have been better.
I am very sorry to hear how stressful the process felt overall, particularly regarding communication and support during key moments. Buying a home should not leave you feeling like you had to carry the process on your own to get to the finish line. That is not the experience we aim to provide.
Your comments about responsiveness, coordination, and the level of guidance you received are important. I would value the opportunity to review your file and better understand what happened, including where expectations may not have been met.
If you are open to speaking further, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
This wasn't our first time buying a home but it was the first time with Veterans United and they were amazing to work with. They offered competitive rates and actually matched a competitors rate offer for us. Our loan team, Steph and Alix, were amazing and so helpful every step of the way. We closed in under 30 days which was great!
