I really enjoy the experience love and professionalism veteran United loan team if I had to refer this to anyone or anybody almost definitely refer veteran United loan services to anyone who looking for a great loan service and great loan needs especially like to get things out too Nate Alexander and my realtor Mr English better known as Lee thank you all so much I truly enjoy this experience
From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan
I honestly thought going in to this it would be over whelming but our lean team was amazing and helped us through every step. If you need a little extra help getting credit where it needs to be they will help you figure out what to do.
Thank you Veterans United for making the house buying experience smooth!
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There is no question that Jason Lacey and his team are on the spot. They are knowledgeable, service oriented and very committed to doing the best for the customer.
Everyone at Veterans United has been so helpful and informative. If it wasn't for all the help that I received from Jan Brown, Hunter Hukari, Sarah Barba, Brie Flippin and Taylor Sigmund I would not have been able to purchase this wonderful house. I will recommend this company and team to all my friends and family!!! They are the BEST!!! I have nothing negative to say about Veterans United!
Homeowners at 20!
Evan and Amanda were awesome to work with!
Quick, knowledgeable, and caring. That’s the employees that work here. Highly recommend!
Kevin Reichert was excellent to work with.
Brian Nelson, Mason Radcliff, and Joedi Herzog made for an excellent team! Well coordinated, goal oriented, family friendly, client focused, hasty diligence? They have it all! Each individual is outstanding and caring. They have made this process both seamless and painless. As an added bonus, my wife and I have made 3 great new friends through all of this and whenever we are ready to move again, I will be giving them a call! Outstanding! 100/10 for all of these fine people!
Jeremy Henry is awful at communicating. Called him multiple times for help, barely answered. Veterans United was behind on our closing, so they picked random things to do last minute to make it look like it was our fault that we didn’t close. I had to cancel my flight on Jan 6 and pay $100. This was because Jeremy and his team are awful at communicating and always out of the office and never answered their phones. Jeremy went on vacation half way through our home buying process and never told us. I am staying in the house that we got for a long time. Never want to work with Jeremy again. Made the process very stressful. I don’t know why he was up for promotion.
Response from Veterans United
Hi Matthew,
I’m really sorry for how stressful this process was for you. Not being able to get timely responses, especially when you’re facing a closing deadline, is incredibly frustrating. I understand how disruptive this was for your plans, including having to cancel travel, and I’m sorry we didn’t provide the level of communication and support you should have had.
You’re right to expect clear updates and continuity throughout the homebuying process. When that doesn’t happen, it can quickly add to stress and confusion, and I regret that this experience fell short of what you deserved.
I’d appreciate the chance to learn more and look into what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can better understand your concerns and ensure they’re addressed. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this feedback. I know this wasn’t easy to relive, and I appreciate you taking the time to be candid.
Sincerely,
Claire S.
Client Relations Manager
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Working with Jake was smooth and simple. Super easy to buy house.
Overall VU made this process easy to understand especially for first time homebuyers and smooth from start to close.
