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Augusta, Georgia Reviews

Unedited and unfiltered reviews from Veterans and military families

634

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
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4.5 out of 5 Stars
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I've already recommended you to Jonathan Lafoy.

5 out of 5 Stars
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5 out of 5 Stars
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The team was very helpful. They kept me informed and allowed me to make suggestions and ask questions.

3.5 out of 5 Stars
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Ms Jennifer and Dana were awesome throughout the process. They answered all the questions i had.

4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Jennifer Stewart performance as my loan officer was outstanding! Jennifer gave me the confidence as a first time home buyer be cause I knew she had my back. She made herself available anytime I called with questions. Her performance was significant and raised the bar because I purchased this home from out of state. Her kindness & expertise extended with sound advice for home insurance as well. Jennifer is a shining star within Veterans United. I will refer anyone seriously looking to purchase a home to your organization with great confidence due to her performance.

4.5 out of 5 Stars
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5 out of 5 Stars
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This was my third home purchase and by far the smoothest loan process.

5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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Great experience, to be honest I don't think it could have been better.

5 out of 5 Stars
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Jennifer and I were always in contact with each other. She is awesome.

4 out of 5 Stars
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Process was easy and quick with the online portal. Made communication very effective.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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3.5 out of 5 Stars
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5 out of 5 Stars
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This was one of the most nerve wrecking things that I ever had to do. I told Mike Ritz my issues and concerns and he jumped right on them. He kept me in the loop with everything that was going on.

3.5 out of 5 Stars

I have two co-workers going to the same process, and the amount of information they had have receive from other lenders its a lot; to which I use for my peace of mind with VU. (Other lenders that will not end up selling the loan to a third party)Buyers are not loan experts, but makeing the buyer more familiarize wont hurt. I recommend that every liexe of paperwork requiring a signature it's explain over the phone or in person, not thru email or text message.

4.5 out of 5 Stars
Would Recommend

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See all 634 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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