Concierge was rude, unaccommodating and rarely ever returned my call. They also forgot to add my wife on the homeowners policy and to create a second one to fix the mistake. They set me up a better auto policy but didn't discuss any limits wanted set for the policy. They just created a policy with whatever limits they wanted at whatever deductable they wanted. Had to make many calls to fix their mistakes or get answers to my questions.
Toby was great to work with. He was very understanding and accommodating and helped in every way he could.
There were a few hiccups, but none were veterans United's fault. I appreciate everything they did for me to get us to closing. Would highly recommend.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Thanks everything went. Stephen and his team were helpful and the process flow easy.
Choosing Veterans United as our mortgage lender was the best decision for our new home purchase. While this wasn’t our first experience with a mortgage lender, it was the first time the process was smooth and stress-free. From the start, Holly Glass guided us through the pre-approval process, then we moved on to Loan Coordination with Levi Price, and finally to approval with Kris Ball — an absolutely delightful experience! Kris Ball and his team are truly amazing, and we couldn’t be happier or more satisfied with our choice to go with Veterans United.
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Everyone was helpful, always updated me on all processes and any changes. Explained all documents prior to signing. Enjoyed all interactions with staff members, have absolutely no grievances to share.
This amazing organization, they helped me from start to close and they answered a lot of my questions throughout the process , demonstrated professionalism, and the customer satisfaction 200 out of 10!
I won't work with anyone else.
Tina and the team were absolutely amazing, so helpful and professional throughout the process.
This was by far the best home buying experience I have ever had. Michael and his team were great communicators and easy to work with. Would use them again.
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I had an outstanding experience with Veteran United. From start to finish, the team was professional, knowledgeable, and truly committed to helping me through the process. They took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful situation feel smooth and manageable.
Their dedication to serving veterans is evident in the way they operate—with integrity, respect, and genuine care. I felt supported every step of the way and never rushed or overlooked. If you’re looking for a team that is reliable, efficient, and truly understands veterans’ needs, I highly recommend Veteran United.
Thank you for your excellent service and support!
My team was great. Ryan was fantastic. I challenged my team with such a short closing date and everyone earnestly stayed on top of it and we closed in less then 30 days!
Really kept me informed along all the steps taken. A shoutout to Jeff and de’ne for their involvement during the process.Of course a big shout out and a big WHOO HOO to Colin. Great to work with, answers all the question and was easy to contact.
Mr.Alan went way beyond his duties as a loan officer, I was very pleased with our interactions in getting across the finished line. Thank you once again for your service.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Very friendly and helped me through out
Veterans United made everything simple and easy. I did most things from my phone.
