Hannah was the best!
The entire process was simple, and ultimately pleasant. The team communications were exceptional. I was well informed and any questions I had were immediately addressed. For a first time home buyer, my experience was great with no complaints.
Hanna and everyone at Veterans United was great. They made the process smooth and easy.
To Joey at Veterans United , I want to sincerely thank you for your incredible help from the very beginning.
Even though I didn't have all the qualifications, Joey believed in me and guided me on how to improve my situation in order to get approved. I am very grateful for the support and professionalism. Highly recommended!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
My loan coordinator Ben was super helpful, he was able to help me answer all my questions!
Ready to see for yourself?
Experience first-hand why 362,396 homeowners give us a perfect score!
Any time I hear people talk about buying a home, i mention veterans united. Its been very easy every time from the using the app, to communication with the team throughout the entire process.
Carma Bittle and her team were outstanding throughout the entire process. Highly recommend them if you are looking for an extraordinary lending agency!!
Absolutely amazing team!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
John and the team were wonderful. They helped me with any question no matter how "ridiculous" I thought it was!
I am very pleased with how easy the process was, and how quickly everything moved, in the short time we had available to get our home!
Ready to see for yourself?
Experience first-hand why 362,396 homeowners give us a perfect score!
Horrible experience. The most disorganized process I have ever been a part of. We were misled the entire time. We were assigned a loan officer that was going to be in vacation throughout the whole process and our file was given to the most incompetent person who didn’t even have the licenses or education to guide us through. We Given a close date, told the process was going smoothly, told we were pretty much wrapped up and to go ahead and give our notice on our current place then proceeded to drag their feet and close date causing our family immense stress and without a clear place to live. If I had to go back, I would NEVER go through them again and I absolutely will NOT RECOMMEND.
Response from Veterans United
Hi Christian,
I’m really sorry to hear how stressful this experience was for you and your family. Buying a home should feel exciting and supported, not confusing or overwhelming, and it’s disappointing to hear that the process felt disorganized and left you uncertain about where things stood.
It’s especially concerning to hear that you felt misled about the progress of your loan and your expected closing date. I understand how upsetting it must have been to give notice on your current home based on those expectations, only to have the timeline change and create uncertainty about your living situation. That’s a difficult position for any family to be in, and I’m truly sorry for the stress this caused.
I’d really like the opportunity to learn more about what happened and review your experience with our team. Feedback like this is important, and having the chance to look into the details helps us address situations where communication or expectations may not have been handled as clearly as they should have been.
If you’re open to it, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you for sharing your experience.
Sincerely,
Claire S., Client Relations Manager
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Ken Ordyk and his team did an amazing job with our loan process. He did a great job communicating and answering all of our questions quickly and effectively.
Jake was awesome
These guys are AWESOME. Very professional. They made this process truly enjoyable.
