I was amazed at how incredible Aaron and his team were to work with! We are beyond thankful for their professionalism, communication, and their ability to get this deal done for us. They are truly amazing and we couldn't imagine working with anyone else in the future for a VA loan.
Easy to work with
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
I never met my Veterans United team in person. But I feel like they were just like family.helping me with everything I needed for a smooth closing. Great staff you have at Veterans United. Keep up the fantastic work Team Veterans United. I greatly appreciate your teams work.
Loan officer Charlie Holsten & Florida Realtor George Blum are the BEST In the VA Loan and VA Real Estate industry!! THE BEST!!
Thank you so much for everything you did for us! We appreciate you all!
Unnecessary chaos and very stressful. Most of the time no one has answers. Loan estimates with many mistakes, repeatedly, and they fluctuate unreasonably. "Kick the can down the road" attitude. Never again.
Response from Veterans United
Hi Atif,
I’m really sorry this process felt chaotic and stressful. That’s not the experience I want anyone to have, especially during something as important as buying a home.
Hearing that you struggled to get clear answers and saw repeated mistakes on your loan estimates is concerning. While numbers can change as details are finalized, you should always receive clear explanations and steady communication. It sounds like we fell short, and I apologize for that.
If you’re open to it, I’d truly appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
The option of owning a house seemed so distant and intimidating but veterans united made it easy to atain and understandable.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
This is the second time, maybe third, I have used veterans United.
Mike Smith has always been my team leader. I have enjoyed working with him tremendously, and he picked the right people each time to be on my team, all of.them willimg amd.ready.to jelp me ans make sure i always kmew wjat was happening.It felt like Mike was just part of the family,My family and I couldn't have asked for a better person to work with. He was kind, considerate, always staying on top of thing's, always ready to help, and I can't thank him enough. Being 75 years old, I know this will be my last home I buy, and that's rather disappointing, Because it's probably the last time I'll get to talk to Mike, And that's a little sad. If I had to buy a 100 more houses,.I would ask to work with Mike again. Thank you, Mike! I appreciate all that you've done for me.Hugs pat
This is our second time working with VU and it was a wonderful experience just like the last time. Out loan officer and loan coordinator, Heidi and Annie, got us through our process for a refinance with absolutely zero friction and kept us updated every step of the way. They are absolutely fantastic and I cannot say enough positive things about them. If you are a veteran, you shouldn’t use any other mortgage company. Thank you VU!
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I never would've thought I was ready to buy a house on my own. They looked at my finances and helped me understand the next steps toward home ownership. I felt like I had a great team behind me the whole process. They always reached out and made sure I had my paperwork ready.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Very communicative. Awesome team to work with!
You all were awesome with buying my new house and providing me with all the information to make everything I needed to do. Thank you.
