Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Response from Veterans United
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
Jennifer is AMAZING! If any friends or family are interested in purchasing a home I would definitely recommend Jennifer. She is always on top of everything and any issues will be handled immediately. Dana is also a powerhouse! I was worried about something and emailed her at 9pm thinking she would reply the next day. She responded immediately! They both make sure you do not go to bed with any worries. I wish their was a commercial so that I could sing their praises...
I recently had the pleasure of working with Veterans United for my VA home loan, and I couldn’t be more satisfied with the experience. As a veteran, I was looking for a company that understood my unique needs, and Veterans United exceeded my expectations.The loan officer, Tina Wiggins and her team were exceptional. They guided me through every step of the process, ensuring I understood all my options and helping me secure the best possible terms. Their expertise in VA loans was evident, and they made the entire process smooth and stress-free.The entire process was smooth and efficient, with clear communication and timely updates. I felt confident and well-informed throughout, thanks to the dedicated team at Veterans United.I highly recommend Veterans United to any veteran in need of a mortgage. Their dedication to serving veterans and their families sets them apart, and their customer-focused approach makes them a standout choice in the industry.Thank you, for making my home-buying experience a positive one!Best regards,Brandise Ramos
From start to finish, this was a fantastic experience! It was our first time buying a home and/or getting a mortgage, and Jennifer made the process so easy. She was more than willing to take the time to walk through each step with us whenever we had questions, and provided prompt and insightful comments that made us feel better about everything. I am truly appreciative of all the effort and time that was spent working with us, and would definitely recommend to others!!
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Working with Jennifer and her team at Veterans United these past few months has been great. Jennifer goes above and beyond, with every question and concern, no matter the time after hours and while away. She ALWAYS response to every text. Jennifer, Dana, and Chris, thank you for making this time less stressful. Most of all, thank you for having everything in place for the closing and shortening the time to less than an hour. You guys rock.
