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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

135,618

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
116,855
4
14,806
3
2,195
2
999
1
763

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5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

1 out of 5 Stars

I would not recommend this company since they seem to not understand how VA loans work or they conveniently forget things that are pretty important. They ask for the same documents several time and don't seem to really care that miscommunications affect their customers and that it is okay if you have to pay for the mistake. I will say this, in the end I was able to close on my home and they did come through with some incentive that would have gone unused had I not told them my situation. I would say if plan on using this loan company be prepared to be frustrated and disappointed, but maybe my situation falls in the 10% of unsatisfied customers.

Loan Officer: Jake Faerber

NMLS# 838645

4 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
Photo submission from Christopher S.

Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Jordan was absolutely amazing throughout the process as well. She was vigilant about making sure that I knew exactly what she & Kath needed all the way through the process. Her timely responses & action driven momentum kept the process moving smoothly and she kept me calm throughout, even when unexpected things popped up, she knew exactly how to move forward & keep me in the loop regarding next steps! Kath & Jordan are AWESOME!

Loan Officer: Kath Athanassiou

NMLS# 842626

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend

I had the pleasure of working with Chrissy Smith. She was such a professional, took me through every step. I would recommend Chrissy to anyone. She is awesome.

Loan Officer: Chrissy Smith

NMLS# 1126211

5 out of 5 Stars
Would Recommend

I HAD A WONDERFUL EXPERIENCE!MY ENTIRE TEAM WAS PERFECT!THANK YOU VETERANS UNITED!

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Rosanna P.

Melissa, the transaction coordinator, was on the ball. I was impressed with her work throughout the entire process. Seems rare these days to find that hard-working employee dedicated to the customers end goal exist, and Melissa is one of them.

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

4.5 out of 5 Stars
Would Recommend

Veterans United made accessing and using my VA loan options very smooth and were extremely helpful and friendly along the way.

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Because my wife and I had used Mason Maddox in the past, we contacted him first and he made it all happen.

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

4 out of 5 Stars
Would Recommend

Awesome people to work with very friendly, and no hassel

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

When I didn’t think I had a chance to buy a home it was made possibly with Bo Clapp

Loan Officer: Bo Clapp

NMLS# 1599128

5 out of 5 Stars
Would Recommend

I strongly believe that Veterans United provided all needs in assisting me with getting my home loan. They were honest and very informative. Thank you for everything and I will be ready to use your services again if the time ever comes back around!

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Winsor Cooper

NMLS# 317950

5 out of 5 Stars
Would Recommend

Tony & his team from Veterans United were phenomenal! They made the process extremely easy. I am grateful to have had the pleasure to work with such great people on my loan. I will definitely use them again if ever needed in the future. Thank you!

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend
Photo submission from James W.

Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

3 out of 5 Stars
Would Recommend

Second time buying a house with VU. Some issues with the closing date being delayed but would use them again.

Loan Officer: Morgan Evans

NMLS# 844090

5 out of 5 Stars
Would Recommend

This company including the people, process and technology involved sets a standard of excellence for home buying. This was my fourth home purchase so I came into it knowing the stress and tedious process involved.... but Veterans United far exceeded my expectations to make this experience smooth and successful. I’m so very thankful we had an opportunity to utilize their company for such a big decision in our lives. Thanks to all the team and behind the scenes staff who helped make this happen.

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

I was hesitant to go with VA United at first. However, after speaking with Matt, I felt very confident applying for a home loan with VA United. Matt was reachable by phone, text, or email. His response time is almost instantaneous. He answer every question I had.

Loan Officer: Matt Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

We had a very positive experience with Veterans United. They provided invaluable assistance with every step of buying our home.

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

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See all 135,618 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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