United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Of the five closings I’ve been involved in, Matt’s team was by far the most efficient and professional. Closed in eight business days!
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
This has been one of the easiest experiences that I’ve ever had and the people are what made it so effortless. Starting with Jonathan and ending with Scott and his team. Jonathan, Scott, Mason and the rest of the team working in the shadows, THANK YOU ALL SO MUCH!!! It’s been a pleasure working with you all and Merry Christmas.
The team I worked with was phenomenal. I would absolutely recommend!
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Rob and Catrina did an amazing job with helping me get this deal closed. They went above and beyond and ensured that I understood everything and every step of the process. I really appreciate Rob for recommending my real estate agent Ramona as well. She was amazing!
we enjoyed working with everyone thank you for everything.
This was the smoothest process over. Hands down from pre approval to close 1 month and 5 days.
A very special thank you to Larry and his team! Y'all made the buying of a new home very easy! Veterans United really has figured out the process and streamlined it.
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My team went above & beyond my expectations . Always there to help me.
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John,Anna,Gavin and Rynda are a top notch team. Every step of the way, every turn they were amazing. The best attitudes, great personalities and professional. I appreciate every one of them for getting my family and I into our forever home.
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
This was all new to me and you guys made it as easy as possible for me to follow the steps and stat informed, always willing to answer any questions.
Very easy to work with .
This is our second time using Veterans United and they get you great rates, are really easy to work with, and provide exceptional customer support. I highly recommend them!
