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Augusta, GA Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
695 reviews
545 new reviews submitted this week!
99.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 695 unfiltered reviews

Starting on Page 20 of 24. Return to Page 1

3.5 out of 5 Stars
headshot image of Denise DeFilippo

Loan Officer: Denise DeFilippo

NMLS# 1614230

5 out of 5 Stars

This was one of the most nerve wrecking things that I ever had to do. I told Mike Ritz my issues and concerns and he jumped right on them. He kept me in the loop with everything that was going on.

headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

3.5 out of 5 Stars

I have two co-workers going to the same process, and the amount of information they had have receive from other lenders its a lot; to which I use for my peace of mind with VU. (Other lenders that will not end up selling the loan to a third party)Buyers are not loan experts, but makeing the buyer more familiarize wont hurt. I recommend that every liexe of paperwork requiring a signature it's explain over the phone or in person, not thru email or text message.

headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

4.5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

4.5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

4 out of 5 Stars
headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

4 out of 5 Stars

I appreciate the speed, efficiency, and friendliness of the loan officer and staff. My only concern is that there were one or two forms that came up as urgent that I wish I knew about earlier. On the other hand, these issues were resolved quickly and within the deadline, so I am grateful.

headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars

Was easy

headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars

Jennifer Stewart did an outstanding job from start to finish!

headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

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5 out of 5 Stars

Tina and Dana were both the best in helping us with our loan

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

4 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

4.5 out of 5 Stars
headshot image of Brandon Conyers

Loan Officer: Brandon Conyers

NMLS# 1590737

5 out of 5 Stars

They were very Thorough and kept me abreast on every stage of the process

headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

4.5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars

Personnel were extremely knowledgeable. Mike and Dana did a phenomenal job getting back to is and keeping us informed along the way.

headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

4.5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars
headshot image of Denise DeFilippo

Loan Officer: Denise DeFilippo

NMLS# 1614230

3.5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

Ready to see for yourself?

Experience first-hand why 566 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

They know what they are doing. If your reading this wondering what will happen with your loan, if your LO is anything like mine, if it goes to underwriting you’ll be just fine. They won’t set you up for failure.

headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
headshot image of Jennifer Stewart

Loan Officer: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars
headshot image of Mike Ritz

Loan Officer: Mike Ritz

NMLS# 262664

5 out of 5 Stars
headshot image of Denise DeFilippo

Loan Officer: Denise DeFilippo

NMLS# 1614230

5 out of 5 Stars
headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars

Brandon and Dana's dedication really showed to the completion of this process. They assisted me while I was overseas, making this stressful process relaxed and easy.

headshot image of Brandon Conyers

Loan Officer: Brandon Conyers

NMLS# 1590737

4 out of 5 Stars
headshot image of Denise DeFilippo

Loan Officer: Denise DeFilippo

NMLS# 1614230

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See all 695 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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