I can't say enough good things about Veterans United. The process was easy to understand and I was able to do 99% the necessary items in the process virtually. All questions or issues were dealt with VERY quickly by my loan officer. I had a change to my rate at one point during the process because they LOWERED the original quoted rate, which was already a great rate! As if that wasn't enough, they sent my family a personalized gift which was such an unexpected, but pleasant surprise. Veterans United strives to go above and beyond to provide an amazing and personalized experience which focuses on the best interests of their customers. I HIGHLY recommend this company!
My only suggestion for a more personal experience is to have someone from Veterans United attend the closing. Throughout the entire process, I never met anyone from Veterans. Had we had that personal contact, it would've made the experience a more meaningful one. Instead of having the thank you gift sent directly to the client's home, stop by the closing to give the gift personally; that will provide a more impactful and memorable experience. Just a thought!
