Initially my assigned representative from the corporate office kept changing / swapped out. However, after I was assigned to Jennifer from the local office, everything went a lot more smoothly and speedy. I really appreciate the efforts of Jennifer and her team,especially how accesible she was.
Expressing my sincere gratitude for the exceptional service and support I received throughout my home loan process. From start to finish, Ms. Stewart and her team at Veterans United demonstrated a level of professionalism, courtesy, and dedication that truly set’s them apart.
Purchasing a home is one of the most significant milestones in a person’s life, and you made what could have been a stressful experience feel smooth, manageable, and even enjoyable. Your willingness to go above and beyond—answering questions promptly, providing clear guidance, and ensuring every detail was handled with care—did not go unnoticed.
What stood out most was your genuine commitment to helping me achieve my goal of homeownership. At every step, I felt supported and valued, not just as a client, but as a person. That level of service is rare, and it made all the difference.
Because of your hard work and dedication, I am now able to enjoy the comfort and security of my new home. For that, I am deeply thankful.
Please extend my appreciation to everyone involved. I will not hesitate to recommend Veterans United to others seeking a reliable and outstanding home loan experience.
With heartfelt thanks,Matthew
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Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Response from Veterans United
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
