Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Response from Veterans United
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
I recently had the pleasure of working with Veterans United for my VA home loan, and I couldn’t be more satisfied with the experience. As a veteran, I was looking for a company that understood my unique needs, and Veterans United exceeded my expectations.The loan officer, Tina Wiggins and her team were exceptional. They guided me through every step of the process, ensuring I understood all my options and helping me secure the best possible terms. Their expertise in VA loans was evident, and they made the entire process smooth and stress-free.The entire process was smooth and efficient, with clear communication and timely updates. I felt confident and well-informed throughout, thanks to the dedicated team at Veterans United.I highly recommend Veterans United to any veteran in need of a mortgage. Their dedication to serving veterans and their families sets them apart, and their customer-focused approach makes them a standout choice in the industry.Thank you, for making my home-buying experience a positive one!Best regards,Brandise Ramos
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Tina and Dana were awesome. They were very responsive and informative. They provided me with step by step instructions as well as what was to come. I also thought that it was very nice that a care package was sent to my puppy with pretty awesome treats and toys. I hope to never have the need to purchase another house but if I do, I hope they are still a part of the team!
