Marlon Galbreath and his entire team were outstanding. This was my first time buying a home, and they made what I thought would be a lengthy or stressful process feel very easy and comfortable. They operate with the utmost professionalism and care for the customers.They were immediately available to provide accurate answers to all of my questions. I will personally reach out to Marlon for future purchases and would highly recommend him to friends and family.Please feel free to contact me with any other questions about my experience with VU.
After schedulingb a closing day Veterans United informed me that they didn't know that i was closing on that day and cost me a days vacation with even an apology
Response from Veterans United
Hi Luke,
I’m really sorry for the frustration this caused. Taking a day off work for a scheduled closing is a big deal, and we should have been aligned and communicated better. I also regret that you didn’t receive an apology at the time.
If you’re open to it, our Client Advocate team would appreciate the chance to look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Great support
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Jumping through hoops is expected with a VA loan, but I wish the communication was a little better so we could have provided necessary documentation sooner. The delay in closing from this was frustrating. Most of my team was excellent but there was one person that hadn’t called at all and did not email as often as I was expecting. We still have yet to have a single phone conversation with her. The rest of the team was diligent and helped us a lot though.
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I lived in a different state than I was would be purchasing. With all the things that had to be done, this team enabled me to accomplish it with ease. I would definitely recommend to anyone interested to have this at their disposal.
Ryan, Annie, Adam, and Maria were great. Anytime I had a question they were quick to answer. They made this process easy and less stressful. I appreciated how they remembered things I said and sent a personable gift right before closing. I also enjoyed laughing every time Annie and I were able to speak things happening into existence just by one of us asking if we could get a hold of someone. A+ team. Would definitely recommend them.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Made the process extremely easy and streamlined. Extra shoutout to Kimmy and Colbey since it doesn’t give me the option to review them as well!
Bobby, Gavin, Lynette and the entire team at Veterans United were a thrill to work with! They handled all of my questions, even the silly and late night questions, with expert guidance and care for me as a Veteran looking for his first home. They were all there every step of the way and made sure to assist me with finding me and my wife's dream home! I could of not asked for a better team at my side during this journey! I would recommend them for any Veteran looking for their own dream home 10 out of 10 times! Thank you so much Bobby, Gavin, Lynette and the whole Veterans United team!
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Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
Matt Torres was great and easy to communicate with
Very knowledgeable and friendly help with every aspect of the process.
They were very easy to work with and I will recommend their services to all my friends, and use them in the furure!
